You are a customer of a major Canadian internet service provider and have been experiencing frequent internet outages over the past month. These disruptions have occurred at least three times per week, sometimes lasting several hours, significantly impacting your ability to work from home. You have called customer service multiple times, but the problem persists.
Write an email to the internet service provider in about 150-200 words. Your email should do the following things:
– Describe the ongoing connectivity issues and their frequency and duration
– Explain how these outages have affected your work and daily activities
– Request immediate technical resolution and compensation for the poor service
Dear Internet Service Provider Team,
I am writing to formally express my dissatisfaction with the outage of internet service. I have been experiencing frequent internet outages over the past month, and I believe immediate attention is required to resolve this matter.
These disruptions have occurred at least three times per week, sometimes lasting several hours, significantly impacting my ability to work from home. I have faced many escalations due to these network interruptions and was unavailable in almost all important meetings. This is an incredibly poor service provided by your company, and I need a prompt redressal to this.
Furthermore, when I initially attempted to address this concern by calling customer service multiple times, the response was inadequate. This lack of proper attention to customer concerns is disappointing and unprofessional.
I would appreciate your immediate technical support and compensation for the poor service. Please contact me this afternoon to discuss how this matter will be resolved. I look forward to your prompt response and a satisfactory solution.
Sincerely,
Prankul Garg
CELPIP email writing – Expressing Concern & Dissatisfaction
Score CLB 9
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